FAQ

Please don't face this alone.
You can get immediate help by contacting the 0800 655 3000 oder an die Telefonseelsorge unter 0800 111 0 111 wenden.
Both services are free, anonymous, and available 24/7.

You can reach AidMax on these platforms:
• Instagram: https://www.instagram.com/aidmax.help/
• Website: unten rechts durch Klick auf das Chat Symbol
• WhatsApp (coming soon)

No. AidMax is completely free.

You can write to AidMax anytime. The chat is open 24 hours a day, 7 days a week.

AidMax listens to you, offers new perspectives, and provides small prompts to help you feel better.
If you're in deep distress, it will immediately show you where to get professional help.

Yes. Your messages are confidential and will not be published.
AidMax does not permanently store any personal data, and you remain anonymous.

Nur das AidMax-Team hat Zugriff auf anonyme Statistiken, zum Beispiel wie viele Chats geführt wurden.
Only the AidMax team has access to anonymous statistics, for example, how many chats have taken place. This information helps us improve AidMax. It is never used to identify you.

The AidMax website runs on servers in the European Union and complies with all data protection laws under the GDPR.
You can find out more in our Privacy Policy.

No. AidMax is not a substitute for therapy.
But AidMax can listen, help you feel more stable, and give you the courage to seek professional support.

AidMax takes this very seriously.
It will respond with information on crisis services and show you how to get immediate support.
If you are in immediate danger, please call 112 or the National Crisis Hotline at 0800 655 3000 an.

Yes. No problem is too small.
Whether it's heartbreak, stress, loneliness, or anxiety, AidMax is here to listen.

If you'd like to support AidMax, you can find out more here. here informieren.

AidMax regularly gets new features, such as voice recognition, personalized chats, and small exercises to help you feel better.

AidMax is supported by donations, grant programs, and competitions.
Every contribution helps keep the chat free and secure for everyone.

On all smartphones, tablets, and computers with internet access. AidMax works best on Instagram or right here on our website (bottom right corner).

No. AidMax is anonymous. You don't need an account or any sign-up.

Please reload the page, check your internet connection, or send us a message using the Contact Form.

Yes, we welcome collaborations with schools, non-profits, and initiatives that promote mental health.

Upon request, we provide presentations, QR codes, and informational materials to introduce AidMax and make low-threshold support accessible.

Please write to aidmax@ihelpproject.org.

Yes. AidMax is part of a research project on the effectiveness of AI-supported crisis intervention and is being scientifically evaluated.

AidMax does not provide diagnoses or medical recommendations. Critical messages trigger safety mechanisms that notify professional staff.

The project adheres to the EU AI Act and is regularly reviewed to protect users and maintain ethical standards.

You can use the feedback form on our organization's website.

Yes. Every donation helps keep AidMax free and secure for everyone. You can find more information on the Support AidMax page. AidMax unterstützen.

Yes. Professionals can join our team of experts or advise on content development. We appreciate all forms of support.