{"id":1403,"date":"2025-10-09T19:42:50","date_gmt":"2025-10-09T17:42:50","guid":{"rendered":"https:\/\/aidmax.org\/?page_id=1403"},"modified":"2026-02-18T15:38:14","modified_gmt":"2026-02-18T14:38:14","slug":"aidmax-faq","status":"publish","type":"page","link":"https:\/\/aidmax.org\/en\/aidmax-faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h1 class=\"wp-block-heading\" id=\"aidmax-faq-1\">FAQ<\/h1>\n\n\n\n<style>\n.faq-section {\n  margin: 30px 0;\n}\n\n.faq-section h2 {\n  margin-top: 50px;\n  margin-bottom: 20px;\n}\n\n.faq-section details {\n  margin: 10px 0;\n  padding-left: 40px;\n  transition: all 0.3s ease;\n}\n\n@media (max-width: 768px) {\n  .faq-section details {\n    padding-left: 5px;\n  }\n}\n\n.faq-section summary {\n  cursor: pointer;\n  list-style: none;\n  position: relative;\n  font-weight: 600;\n  padding-left: 25px;\n}\n\n.faq-section summary::before {\n  content: \"+\";\n  position: absolute;\n  left: 0;\n  top: 0;\n  font-weight: bold;\n  transition: transform 0.3s ease;\n}\n\n.faq-section details[open] summary::before {\n  content: \"\u2212\";\n}\n\n.faq-section p {\n  margin: 10px 0 0 25px;\n  line-height: 1.6;\n}\n<\/style>\n\n<div class=\"faq-section\">\n<h2>\u2764\ufe0f Instant Support<\/h2>\n\n<details>\n  <summary>I can't cope right now. What should I do?<\/summary>\n  <p>Please don't face this alone.<br>\n  You can get immediate help by contacting the <a href=\"tel:08006553000\">0800 655 3000<\/a> oder an die Telefonseelsorge unter <a href=\"tel:08001110111\">0800 111 0 111<\/a> wenden.<br>\n  Both services are free, anonymous, and available 24\/7.<\/p>\n<\/details>\n\n<h2>\ud83d\udcac Features<\/h2>\n\n<details>\n  <summary>How can I chat with Aidmax?<\/summary>\n  <p>You can reach AidMax on these platforms:<br>\n  \u2022 Instagram: <a href=\"https:\/\/www.instagram.com\/aidmax.help\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.instagram.com\/aidmax.help\/<\/a><br>\n  \u2022 Website: unten rechts durch Klick auf das Chat Symbol<br>\n  \u2022 WhatsApp: <a href=\"https:\/\/wa.me\/4917672062250?\" target=\"_blank\" rel=\"noopener\">\u201eAidMax\u201c<\/p>\n  \u2022 Telegram: <a href=\"https:\/\/t.me\/AidMaxBot\" target=\"_blank\">\u201eAidMax\u201c<\/p>\n<\/details>\n\n<details>\n  <summary>Does AidMax cost anything?<\/summary>\n  <p>No. AidMax is completely free.<\/p>\n<\/details>\n\n<details>\n  <summary>When can I message AidMax?<\/summary>\n  <p>You can write to AidMax anytime. The chat is open 24 hours a day, 7 days a week.<\/p>\n<\/details>\n\n<details>\n  <summary>What can AidMax do?<\/summary>\n  <p>AidMax listens to you, offers new perspectives, and provides small prompts to help you feel better.<br>\n  If you're in deep distress, it will immediately show you where to get professional help.<\/p>\n<\/details>\n\n<h2>\ud83d\udd12 Data Privacy<\/h2>\n\n<details>\n  <summary>Are my messages private?<\/summary>\n  <p>Yes. Your messages are confidential and will not be published.<br>\n  AidMax does not permanently store any personal data, and you remain anonymous.<\/p>\n<\/details>\n\n<details>\n  <summary>Who can see my data?<\/summary>\n  <p>Nur das AidMax-Team hat Zugriff auf anonyme Statistiken, zum Beispiel wie viele Chats gef\u00fchrt wurden.<br>\n  Only the AidMax team has access to anonymous statistics, for example, how many chats have taken place. This information helps us improve AidMax. It is never used to identify you.<\/p>\n<\/details>\n\n<details>\n  <summary>How secure is AidMax?<\/summary>\n  <p>The AidMax website runs on servers in the European Union and complies with all data protection laws under the GDPR.<br>\n  You can find out more in our Privacy Policy.<\/p>\n<\/details>\n\n<h2>\u2764\ufe0f Your Health &amp; Safety<\/h2>\n\n<details>\n  <summary>Can AidMax \"cure\" me?<\/summary>\n  <p>No. AidMax is not a substitute for therapy.<br>\n  But AidMax can listen, help you feel more stable, and give you the courage to seek professional support.<\/p>\n<\/details>\n\n<details>\n  <summary>What happens if I'm having suicidal thoughts?<\/summary>\n  <p>AidMax takes this very seriously.<br>\n  It will respond with information on crisis services and show you how to get immediate support.<br>\n  If you are in immediate danger, please call <a href=\"tel:112\">112<\/a> or the National Crisis Hotline at <a href=\"tel:08006553000\">0800 655 3000<\/a> an.<\/p>\n<\/details>\n\n<details>\n  <summary>I don't know if my problems are 'bad enough.' Can I still write?<\/summary>\n  <p>Yes. No problem is too small.<br>\n  Whether it's heartbreak, stress, loneliness, or anxiety, AidMax is here to listen.<\/p>\n<\/details>\n\n<h2>\ud83c\udf0d Our Future<\/h2>\n\n<details>\n  <summary>How can I get involved with AidMax?<\/summary>\n  <p>If you'd like to support AidMax, you can find out more here. <a href=\"https:\/\/aidmax.org\/en\/unterstuetzung\/\" target=\"_blank\">here<\/a> informieren.<\/p>\n<\/details>\n\n<details>\n  <summary>How is AidMax being developed?<\/summary>\n  <p>AidMax regularly gets new features, such as voice recognition, personalized chats, and small exercises to help you feel better.<\/p>\n<\/details>\n\n<details>\n  <summary>How is AidMax funded?<\/summary>\n  <p>AidMax is supported by donations, grant programs, and competitions.<br>\n  Every contribution helps keep the chat free and secure for everyone.<\/p>\n<\/details>\n\n\n<h2>\ud83d\udca1 Technical Questions<\/h2>\n\n<details>\n  <summary><strong>What devices does AidMax work on?<\/strong><\/summary>\n  <p>On all smartphones, tablets, and computers with internet access. AidMax works best on Instagram or right here on our website (bottom right corner).<\/p>\n<\/details>\n\n<details>\n  <summary><strong>Do I need to create an account to chat?<\/strong><\/summary>\n  <p>No. AidMax is anonymous. You don't need an account or any sign-up.<\/p>\n<\/details>\n\n<details>\n  <summary><strong>I'm having technical problems, what can I do?<\/strong><\/summary>\n  <p>Please reload the page, check your internet connection, or send us a message using the <a href=\"https:\/\/ihelpproject.org\/kontakt\/\" target=\"_blank\" rel=\"noopener\">Contact Form<\/a>.<\/p>\n<\/details>\n\n<h2>\ud83e\udd1d Partnership &amp; Collaboration<\/h2>\n\n<details>\n  <summary><strong>Can organizations partner with AidMax?<\/strong><\/summary>\n  <p>Yes, we welcome collaborations with schools, non-profits, and initiatives that promote mental health.<\/p>\n<\/details>\n\n<details>\n  <summary><strong>How can we introduce AidMax at our school or organization?<\/strong><\/summary>\n  <p>Upon request, we provide presentations, QR codes, and informational materials to introduce AidMax and make low-threshold support accessible.<\/p>\n<\/details>\n\n<details>\n  <summary><strong>Who can I contact for press inquiries?<\/strong><\/summary>\n  <p>Please write to <a href=\"mailto:aidmax@ihelpproject.org\">aidmax@ihelpproject.org<\/a>.<\/p>\n<\/details>\n\n<h2>\ud83e\udde0 Research &amp; Ethics<\/h2>\n\n<details>\n  <summary><strong>Wird AidMax wissenschaftlich begleitet?<\/strong><\/summary>\n  <p>Yes. AidMax is part of a research project on the effectiveness of AI-supported crisis intervention and is being scientifically evaluated.<\/p>\n<\/details>\n\n<details>\n  <summary><strong>How do you ensure AidMax doesn't give harmful advice?<\/strong><\/summary>\n  <p>AidMax does not provide diagnoses or medical recommendations. Critical messages trigger safety mechanisms that notify professional staff.<\/p>\n<\/details>\n\n<details>\n  <summary><strong>How does AidMax ensure the ethical use of AI?<\/strong><\/summary>\n  <p>The project adheres to the EU AI Act and is regularly reviewed to protect users and maintain ethical standards.<\/p>\n<\/details>\n\n<h2>\ud83c\udf31 Community &amp; Support<\/h2>\n\n<details>\n  <summary><strong>How can I give feedback to AidMax?<\/strong><\/summary>\n  <p>You can use the feedback form on our <a href=\"https:\/\/ihelpproject.org\/kontakt\/\" target=\"_blank\" rel=\"noopener\">organization's website<\/a>.<\/p>\n<\/details>\n\n<details>\n  <summary><strong>Can I donate to AidMax?<\/strong><\/summary>\n  <p>Yes. Every donation helps keep AidMax free and secure for everyone. You can find more information on the Support AidMax page. <a href=\"https:\/\/aidmax.org\/en\/finanziell\/\" target=\"_blank\">AidMax unterst\u00fctzen<\/a>.<\/p>\n<\/details>\n\n<details>\n  <summary><strong>Can I support AidMax as a psychologist or therapist?<\/strong><\/summary>\n  <p>Yes. Professionals can join our team of experts or advise on content development. We appreciate all forms of support.<\/p>\n<\/details>\n\n<\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/aidmax.org\/wp-content\/uploads\/2025\/10\/Logo-AidMax-edited.png\" alt=\"FAQ AidMax Bild\" class=\"wp-image-1547\" srcset=\"https:\/\/aidmax.org\/wp-content\/uploads\/2025\/10\/Logo-AidMax-edited.png 1024w, https:\/\/aidmax.org\/wp-content\/uploads\/2025\/10\/Logo-AidMax-edited-300x225.png 300w, https:\/\/aidmax.org\/wp-content\/uploads\/2025\/10\/Logo-AidMax-edited-768x576.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>FAQ \u2764\ufe0f Soforthilfe Ich halte es gerade nicht mehr aus. Was soll ich tun? Bitte bleib nicht allein. Du kannst dich sofort an den Krisendienst unter 0800 655 3000 oder an die Telefonseelsorge unter 0800 111 0 111 wenden. Beide sind kostenlos, anonym und rund um die Uhr erreichbar. \ud83d\udcac Funktionen Wie kann ich mit&hellip;&nbsp;<a href=\"https:\/\/aidmax.org\/en\/aidmax-faq\/\" rel=\"bookmark\">Read More &raquo;<span class=\"screen-reader-text\">FAQ<\/span><\/a><\/p>","protected":false},"author":1,"featured_media":1547,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gspb_post_css":"","neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"class_list":["post-1403","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/aidmax.org\/en\/wp-json\/wp\/v2\/pages\/1403","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aidmax.org\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aidmax.org\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aidmax.org\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/aidmax.org\/en\/wp-json\/wp\/v2\/comments?post=1403"}],"version-history":[{"count":34,"href":"https:\/\/aidmax.org\/en\/wp-json\/wp\/v2\/pages\/1403\/revisions"}],"predecessor-version":[{"id":1877,"href":"https:\/\/aidmax.org\/en\/wp-json\/wp\/v2\/pages\/1403\/revisions\/1877"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/aidmax.org\/en\/wp-json\/wp\/v2\/media\/1547"}],"wp:attachment":[{"href":"https:\/\/aidmax.org\/en\/wp-json\/wp\/v2\/media?parent=1403"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}